Returns & Exchanges

Returns & Exchanges Policy

Last updated: [Insert Date]

1. Our Return Policy

We want you to love your purchase! If you’re not completely satisfied, we’re here to help.
You may request a return or exchange within 14 days of receiving your order, subject to the conditions below.

2. Eligibility for Returns

To be eligible for a return:

  • Your item must be unused, unwashed, and in its original packaging.

  • The item must be in the same condition that you received it.

  • Proof of purchase (such as an order confirmation email or receipt) is required.

Non-returnable items include:

  • Sale or promotional items

  • Gift cards

  • Personalized or custom products

  • Health or hygiene products (e.g., skincare, intimate items, etc.)

3. Return Process

To start a return, please contact us at [Your Contact Email] with the following details:

  • Your full name

  • Order number

  • Item(s) you’d like to return

  • Reason for the return

Once your request is approved, we’ll provide you with the return instructions and return address (please do not send items back to the manufacturer or supplier directly).

Please note: Customers are responsible for return shipping costs unless the item arrived damaged or defective.

4. Exchanges

We offer exchanges only for defective or damaged items.
If you need to exchange an item for the same product, email us at [Your Contact Email] with photos showing the issue, and we’ll arrange a replacement at no additional cost.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery.
Please include:

  • Your order number

  • Photos of the product and packaging

  • A brief description of the issue

We will review the case and provide a replacement or refund if applicable.

6. Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
Approved refunds are automatically processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping costs (if any) are non-refundable unless the return is due to our error or a defective item.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account or payment app again.

  2. Contact your credit card company or payment processor.

  3. If the issue persists, reach out to us at [Your Contact Email] and we’ll assist further.

8. Order Cancellations

Orders can only be canceled within 12 hours of purchase, as processing begins immediately after an order is placed.
If your order has already shipped, it cannot be canceled — please follow the standard return process after delivery.

9. Contact Us

For any return or exchange questions, please contact us at:
Email: [Your Contact Email]
Business Address: [Your Business Address]

We’re here to make sure your shopping experience is smooth and worry-free.