Refund Policy

1. Overview

At [Your Store Name], customer satisfaction is our priority.
If you’re not fully satisfied with your purchase, we’re here to help — but please note that due to the nature of our supplier partnerships, some restrictions apply.

This Refund Policy outlines when and how refunds may be issued for purchases made through our website ([yourstoreurl.com]).

2. Refund Eligibility

Refunds are available under the following conditions:

  • You received a damaged, defective, or incorrect item.

  • Your item did not arrive within 30 business days after shipment (excluding delays caused by customs or courier issues).

  • You contacted us within the refund request period (see below).

Refunds will not be granted if:

  • The order has been delivered successfully according to the tracking information.

  • You entered an incorrect or incomplete shipping address.

  • You changed your mind after receiving the product but it is not defective.

  • The item is on sale, clearance, or part of a promotional campaign (these items are final sale).

3. Refund Request Period

You must request a refund within 14 days of receiving your order.
After this period, we cannot guarantee approval, as supplier return windows may have expired.

4. Refund Process

To request a refund, please email us at [Your Contact Email] with:

  • Your full name

  • Order number

  • Product name

  • Photos or video evidence of the issue (if applicable)

Once your request is reviewed and approved, we will process the refund within 5–10 business days to your original payment method.

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with supporting images or video.
We will verify the issue and arrange either a replacement or full refund, depending on your preference and product availability.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Recheck your bank or payment app.

  2. Contact your credit card company or payment provider — it may take additional time for your refund to appear.

  3. If you’ve done this and still haven’t received your refund, contact us at [Your Contact Email].

7. Cancellations

Orders can only be canceled within 12 hours of purchase, as our fulfillment process begins automatically.
After 12 hours, cancellations are not guaranteed — please contact us immediately if you need assistance.

8. Exchanges

We currently do not offer exchanges due to international fulfillment and shipping timelines.
If you received a defective item, we will provide a replacement or refund as outlined above.

9. Shipping Costs

Shipping costs are non-refundable unless the refund is due to a damaged or incorrect item.
If your refund is approved, the cost of return shipping (if applicable) may be deducted from your refund total.

10. Contact Us

If you have questions about your refund eligibility or the process, contact our support team:
Email: [Your Contact Email]
Website: [yourstoreurl.com]
Mailing Address: [Your Business Address]

We’ll respond within 24–48 business hours.